Customer Service….NOT! Part VIII

And  the saga continues…

Again, I received a phone call from Todd, my local telco field service technician, asking me to check my DSL download speed. Again, it was less than 2 Mbps, far below the promised 6 Mbps download speed — and far below the current speeds I enjoy with my cable-based broadband connection.

This has been going on for 3 weeks now. And the saddest part is that the technical personnel for the company responsible for delivering the service, can’t figure out the problem. I suspect they’re trying to diagnose a kludgey system that was crufted together as a stop-gap, "me too", answer to the cable company’s broadband service.