Random Stew It seemed like a good idea at the time.

Customer Service….NOT! Part Trois

The local telco technician called and left voice mail this morning. He said they had fixed my download speed problem and that I now had 6Mbps download speed. So, I checked it about 10 AM. At that time I was enjoying 4.8Mbps download speed via my cable broadband connection. I switched over to my new DSL connection.....and was immediately disappointed. Not only was the connection not 6Mbps, it was actually slower than last week. In fact, it's now only 0.8Mbps - 1.1Mbps. Of course, now I'm stuck with closed trouble ticket and no number to call except for an Indian call center. At my billing rate, the time I have spent on this problem is worth more money than I will save in the next year by switching to DSL. That is, if I decide to finalize the switch to DSL.